• Showcase
  • Research
  • System
  • Discreetly
  • Core Features
  • Scenarios
  • Takeaway

Red Cord · Social Platform
Spontaneous
opportunities

UX Vision
People seek companionship.
Can we assist with getting over the awkward introduction?
What if we could reground companionship in the physical world by connecting others at the same geolocation as the user?
Who
Solo project. Originally a 3 member team project. Responsible for: research, watch interface, website, branding, documentation.
What
Red Cord is a social platform on the phone and watch.
When
Expanded Fall & Summer 2017 solo. Created Summer 2014 in a team.
Where
Interaction 3 Studio, ArtCenter College of Design, Pasadena CA.
HotSpots MatchFind Icebreaker Comic Compass
Why?

Bridging tradition and tech

We noticed that users were more engaged with their digital life rather than with the people around them. Despite this, they also mentioned they wanted to make new friends.

And How?

Reality · Connection · Serendipity

  • Emphasize the real world experience, not replace it.
  • No left swiping or spam invites. People are not products.
  • Help users discover and connect with the people around them.

Friendship

We wanted to discover the friction points behind making new friends.

Research

Qualitative and quantitative

Brainstorm, surveys and interviews

We created 2 different user roles based on our experiences and assumptions of the dating scene during our brainstorm. The user roles were 'Active' and 'Passive' daters. After, we asked ourselves what these users 'desired', 'wanted' and/or 'already had'. From this, we labeled each affinity group, creating a survey to see if people identified with any of our personality traits. We targeted college aged millenials in our survey because we identified them to be our core userbase.

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Brainstorm
Brainstorm

We asked ourselves, "What are the characteristics of people who date?" From that we created an affinity diagram. This is one of the groups that formed.

Public Survey
Anonymous Survey

Do people identify with the labels we created in our brainstorm? We posted fliers with links to our survey at CalTech, ArtCenter and Pasadena College.

Interviews
Interviews

Digging deeper into how people used existing dating platforms, we discovered discreteness was a big factor in in-person dating.

Research insights

Discreet
People don't want to be overt that they're single. They want to be in control.
Low effort
Online profiles require significant time investment, perception is that its not worth the effort.
Context
Dating commitments are scary, starting out as friends? Not so much.
Addiction
People have told us they want to meet new people, but are on their phones all the time.

Survey results

Type
Select all that apply
Locales
ArtCenter, CalTech, and Pasadena City College
Responses
40
Male
22
Female
18
Age 18-24*
21
Age 25-34*
15

*Optional response

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I always try new stuff57.5% · 23
I have few, but close friends55.0% · 22
I check my phone while I wait50.0% · 20
I seek adventure50.0% · 20
I'm committed to a relationship37.5% · 15
Enjoys spontaneous meetings37.5% · 15
I'm sensitive to my surroundings32.5% · 13
I go out a lot32.5% · 13
I'm shy30.0% · 12
I drive30.0% · 12
I want kids30.0% · 12
I'm down for one night stands30.0% · 12
I want companionship27.5% · 11
I go places with a group of friends27.5% · 11
I want to know the popular places27.5% · 11
I love meeting new people25.0% · 10
I accept blind dating25.0% · 10
I wish my partner to provide security25.0% · 10
I use public transit22.5% · 9
I'm introduced to new people20.0% · 8
I want to have sex regulary20.0% · 8
I want more friends17.5% · 7
I'm not the one to start a relationship17.5% · 7
I need to maintain my ego15.0% · 6
I'm an extrovert15.0% · 6
I seek people who go out a lot15.0% · 6
I aim for marriage in a relationship15.0% · 6
I want that person's phone number15.0% · 6
I'm a party animal12.5% · 5
I know everyone12.5% · 5
Its not difficult to leave a relationship12.5% · 5
Its difficult to leave a relationship10.0% · 4
People talk to me first10.0% · 4
I'm unwilling to act based on impulse7.5% · 3
I'm anti-social7.5% · 3
I want my parents off my back7.5% · 3
I'm always on the move7.5% · 3
I approach people at a venue5.0% · 2
I want a casual online dating platform5.0% · 2
I want to show off my wealth2.5% · 1

Design Pillar

The Red Cord system gives users robust control over their experience by making privacy the focus.

System

Settings

User control
In the 2017 redesign, I made it my priority to emphasize user control and safety because our research showed that most people did not want to be overt about being single.
A smart system Smart MatchFind Privacy and friends General settings Service functions

Viewpoint

The watch is a discrete window into the digital world.

The Discreet Companion

We want Red Cord to act as a peek into your digital life. This is in reference to our observations between people and their smartphone usage. Therefore we saw the smartwatch as the ideal companion modal for Red Cord because of its diminutive size in a social environment. However, both the Moto 360 and Apple Watch were still under wraps in Summer 2014. The challenge was building a lightweight version of Red Cord and estimating the tech constraints of these future devices.

Discreetly

What goes on the wrist?

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Before Apple Watch

Red Cord was initially designed for the Android ecosystem (before Material Design). The watch interface was started from scratch because of the lack of human interface guidelines to reference. We wanted to ensure the watch aspect of Red Cord was not tech for tech's sake. Therefore, we iterated on the watch interface with insights from our user tests. We had users interact with the phone prototype before completing the flow on the watch to give them better context.

Early Stages
Android Wear

Red Cord was initially designed for the Moto 360. We created our interface from scratch due to the lack of Android Wear interface guidelines.

Early Stages
No Human Interface Guidelines

We experimented with gestures on the watch, as well as seeing how the watch could maintain parity with the experience on the phone.

Early Stages
MatchFind

We first sought to emphasize interest overlaps. Testers overwhelmingly mentioned they wanted the first read to be the person's profile image.

Early Stages
Contacting the Person

We tried gestures, an action sheet as well as persistent buttons. We went with persistent buttons to free up gestures for navigation.

Early Stages
Creating Icebreakers

We decided to keep Icebreaker creation exclusive to the phone. Instead, users select from the ones they've created previously on the phone.

Early Stages
Sending an Icebreaker

There is a short countdown before the user's Icebreaker is sent. We wanted to visualize this vs. using text.

Early Stages
Receiving an Icebreaker

We eliminated as much text and tapping as possible. When the user receives an Icebreaker, a modal appears where they can accept/decline or view their profile.

Why?

The core features of Red Cord are solutions to the reality of meeting new people in the real world.
Where to go? Opportunity costs. That was so awkward... Uhh where are you?
· · ·

What happens?

A Red Cord user walks into a bar...

Scenarios

Illustrated and live-action

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Illustrated use case

What kind of ways could people use the product? We visualized multiple persona based scenarios to figure out. The scenario shown here describes how Red Cord assists people with discovering others at the same geolocation by demonstrating how the phone and watch modals are utilized in the context of a bar environment. We chose the bar because we see Red Cord working effectively in an inherently social environment. We illustrate the outcome of a meetup in the video, Serendipity, below.

The user has an initial thought triggering the problem space.
At the bar

Kevin walks into a bar and thinks to himself, "Maybe theres someone around me with Red Cord."

Certain feelings and/or motives place the user into the problem space.
People nearby

Kevin sees there are a number of people nearby. Red Cord displays only people with similar interests to Kevin.

Certain feelings and/or motives place the user into the problem space.
Browsing

Kevin is checking out profiles. It seems like he has found someone who piques his interest!

Certain feelings and/or motives place the user into the problem space.
Sending an invitation

Kevin decides to send an invitation to Linda Park. Linda and Kevin share an interest in Star Wars.

Certain feelings and/or motives place the user into the problem space.
The ping

At the other end of the bar, Linda receives a notification from Red Cord.

Certain feelings and/or motives place the user into the problem space.
Score

It seems like Kevin is in luck because Linda likes what she is seeing. She accepts Kevin's invitation!

Certain feelings and/or motives place the user into the problem space.
Back at ya'

Kevin's watch notifies him that Linda has accepted his invitation to talk.

Certain feelings and/or motives place the user into the problem space.
Bringing them together

Kevin glances at his watch, which displays a compass helping them to find each other.

Play video (1:29)
Serendipity

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Action!
Action!
Adjusting Light
Adjusting Light
The Shoot
The Shoot
Equipment
Equipment
Filming the Watch
Filming the Watch
Filming the Watch
Filming the Watch

If only...

If only I knew you were into that!

Takeaway

Narrative
We created a multiple user scenarios as well as a high-fidelity video narrative to sell the idea.
Teamwork
We synergized well by playing off each others strengths as well as trusting each other. The dream team.
Confidence
I needed to debate my viewpoint about the value of developing for a "to exist platform" vs. designing our own product solution with teammates.
Power of Data
Red Cord was my first project informed by many different sources of project generated data.

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The deep dive
Process Book

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